To provide a smooth and enjoyable online shopping experience, we believe all store policies need to be clear, fair and transparent. Take a look below to learn more about ours, and reach out with questions.
Digital Service : Free
US Postal Service First Class
$8 for all US domestic orders. Shipping times are 7-10 business days.
US Postal Service Priority Mail
$10 for all US domestic orders. Shipping times are 5-7 business days
US Domestic FedEx Shipping
Are available and FREE for all orders totaling more than $300.
Overnight Shipping is not available.
International Economy Delivery
Can be selected for a rate of $30. Delivery time vary due to customs. Local duties and taxes are to be covered by the recipient.
Everything You Need to Know
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items. If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved. If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email us within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to us via email, we will send you a PDF of a return shipping label. Please print it out and affix to to your package. We will pay for the return shipping costs for US domestic shipment. We will NOT responsible for the return shipping cost for all international returns.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.
If you’re shipping an item over $75, consider purchasing shipping insurance to ensure it arrives. We can’t guarantee that we’ll receive your item.
All About Information Security
Collection of Information
Information You Provide to Us
Information About Your Use of the Services
We collect information about your use of the Services, such as the search terms you enter, your location, financial payment information, and the identity of your devices.
Automatically Collected Information
When you access or use our Services or transact business with us, we automatically collect information about you, including:
Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and date and location of the transaction.
Log and Usage Information: We collect log information about your use of the Services, including the type of browser and operating system you use, the domain and host from which you access the internet, access times, pages viewed, web browsing history, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and tokens, unique identifier headers, mobile network information, and other information that identifies you as the user of the device or the person providing information to us.
Location Information: In accordance with your device permissions, we may collect information about the precise location of your device. You have the ability to stop the collection of precise location information at any time.
Information We Collect from Other Sources
We may obtain information from other sources and combine that with information we collect directly from you. For example, we may collect information about you from third parties, including but not limited to identity verification services, credit bureaus, mailing list providers, and publicly available sources. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends lists, in accordance with the authorization procedures determined by such social media site.
Use of Information
We use the information we collect to deliver the products and services you request and customize your experience with us, to administer your account, and to target advertisements based on users’ interests and to understand how users interact with ads. We may also use the information we collect to: Send you technical notices, updates, security alerts, and support and administrative messages and to respond to your comments, questions, and customer service requests;
Analyze the success of our Services; Better understand the needs and interest of our customers;
Manage the website’s interactive functionality;
Communicate with you about products, services, offers, and events offered by VCH and others, and provide news and information we think will be of interest to you (see below for information about how to opt out of these communications at any time);
Monitor and analyze trends, usage, and activities in connection with our Services;
Comply with VCH’s legal and regulatory obligations;
Detect, investigate and prevent breaches of the Terms and Conditions, fraudulent transactions and other illegal activities, and protect the rights and property of VCH and others;
Personalize and improve the Services;
Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; and
Carry out any other purpose described to you at the time the information was collected.
Sharing of Information
We may share information about you as follows or as otherwise described in this
With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, regardless of whether you have chosen to limit our sharing of your information as collected on our website;
In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements;
If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of VCH or others;
In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
Between and among VCH and our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership; and